We want your Ivanhoe garments to last a long time. Wool is a fantastic material, and with the right care, attention and sometimes a simple repair, a garment can stay with you for many years.

If something has gone wrong with a newly purchased product, we will of course help you further. If you have an older Ivanhoe garment that needs some care, we may in some cases be able to help with repairs or offer advice on how you can repair it yourself.

Fault in a newly purchased product / warranty claim

If you have discovered a fault in a newly purchased Ivanhoe product, we would be happy to assist you as smoothly as possible. We follow EU regulations, which provide a 2-year right to make a complaint. You can read more here.

Did you purchase the garment from a retailer?

Please contact the store where you made the purchase first. They will make an initial assessment and assist you further with the warranty claim.

Did you purchase the garment from our online shop?

Contact us at butik@ivanhoe.se

To help us assist you quickly, please include:

• order number or receipt
• the article number, if you can find it in the garment’s side seam
• a brief description of the fault
• clear photos of the fault/damage and, if possible, a photo of the entire garment

Repair of older Ivanhoe garments

We like garments that are used for a long time. Therefore, when possible, we can help with certain simple repairs to Ivanhoe garments, even when it is not a warranty claim.

This may include, for example:

• zipper replacement
• simple sewing
• minor reinforcements or repairs
• advice on how you can repair the garment yourself

However, we cannot repair everything. The possibility of repairing a garment depends on its model, material, the extent of the damage and which zippers, threads, patches or other parts we have available. We can primarily help with garments for which we have suitable materials or spare parts, such as models or qualities that are still, or have recently been, part of our range.

Please note that repairing an older garment will not always be invisible or exactly like the original. Seams, zippers, thread, patches or other details may differ in colour or appearance. To us, that is part of the garment’s continuing story—but we want you to know this before we repair it.

All garments sent to us must be clean and fresh. For hygiene reasons, we do not handle dirty or unclean products. If we suspect that the damage is caused by moths or other pests, we may unfortunately need to decline to accept the garment, as there may be a risk of remaining eggs or larvae in the material.

Would you like to repair it yourself?

For minor wear and tear, for example in exposed areas such as the elbows, our repair patches and repair kits can be a great option. They are designed to make it easy for you to repair and extend the life of your Ivanhoe garment at home or with the help of a tailor.

You can find our repair kits in the online shop →

Price guide for repairs of older garments

The prices below apply to optional repairs of older garments and are approximate. The final price will always be provided after we have seen photos and assessed the garment.

We will always get back to you with an assessment and price estimate before you send in the garment.

What is normally not considered a warranty claim?

A warranty claim applies to defects considered to have been present from the outset, such as material or manufacturing defects. Damage caused by use, care, storage or external factors is normally not considered a warranty claim.

Examples of issues that are normally not approved as warranty claims:

• garments that have been washed or cared for in any way other than according to the care instructions
• garments that have shrunk, felted or changed after incorrect washing or drying
• normal wear and tear after use
• holes, tears or damage caused by accidents or external factors
• damage caused by moths, carpet beetles or other pests

If moths or other pests are suspected, we may unfortunately need to decline to accept the garment at our premises, as there may be a risk of remaining eggs or larvae in the material. Where possible, we are happy to offer advice on mending or repair patches.

Each case is assessed individually. If the damage is not considered a warranty claim, we may in some cases offer a paid repair after receiving photos and assessing the item.