Frequently Asked Questions

Wool is a natural material with properties that make it useful all year round. Here you will find answers to common questions about what wool is, how the material works, and why many choose wool instead of synthetic fibers or other textiles.

  • Wool is a natural fiber that comes from animals, most often sheep. The material is known for being warm, temperature-regulating, and durable, making wool a popular choice for everything from wool sweaters and wool vests to base layers and accessories.

    What makes wool special is that the fiber can help the body maintain an even temperature in both colder and milder weather. Wool can also wick away moisture and often feels fresh longer than many synthetic materials. That’s why many people choose wool for garments that will be worn often and last a long time.

  • Many choose wool because it is a natural material with several practical qualities. Wool warms, breathes, and helps regulate temperature, making the material useful in many different situations and for much of the year.

    Compared to many other materials, wool is often perceived as more functional when you want garments that work both for everyday wear and activities. Wool can also stay fresh longer between washes, making it a great choice for frequently worn clothing. For those who want a natural material with long durability, wool is often a strong option.

  • Yes, wool can be used year-round. Many associate wool with winter, but the material also works well during spring, autumn, and cooler summer days because wool not only provides warmth but also helps regulate temperature.

    The key is to choose the right type of wool garment for the right occasion. Thinner garments in merino wool often work well when you want something light and soft close to the body, while thicker wool is better when you need more warmth. That’s why wool is not just a winter material, but a material that works across several seasons.

  • Yes, wool is temperature-regulating. This means the material helps the body maintain a more even temperature by both warming when it’s cold and releasing excess heat when needed.

    This is one of the reasons why wool works well in many types of garments, from thin base layers in merino wool to thicker wool sweaters and vests. The temperature-regulating properties also make wool well-suited for layering, where the material helps create a comfortable climate close to the body.

  • Yes, wool is a breathable material. This means that wool helps allow air to pass through and transports moisture away, which can contribute to a more comfortable feeling when wearing the garment.

    The breathability of wool is an important reason why the material works well for everyday use, outdoor activities, and layering. A wool garment can therefore feel less confining than many other materials, especially when the temperature varies throughout the day. This makes wool a great choice when you want a garment that performs well in different environments and activity levels.

  • Yes, wool is often experienced as a material that stays fresh longer than synthetics. This is because the wool fiber has natural properties that prevent odors from sticking as quickly as in many synthetic materials.

    This is a great advantage in garments worn close to the body, such as base layers, sweaters, and other everyday clothing. Therefore, it is often enough to air out a wool garment between uses instead of washing it immediately. This saves both time and wear on the garment.

  • Wool can feel different depending on the type of wool and how sensitive the skin is. Some coarser wool qualities may feel more rough, while finer wool, such as merino wool, is often perceived as softer against the skin.

    This does not mean that all wool itches, but rather that the sensation varies between different materials, qualities, and garments. For those who are sensitive, thinner and softer wool qualities are usually a better choice for garments worn closest to the body.

  • No, not all wool garments feel equally soft. How a wool garment feels depends on several factors, such as the type of wool used, how the fiber is processed, and the intended function of the garment.

    Merino wool is often perceived as softer than coarser wool qualities, which makes it common in garments worn close to the body. Heavier or more rustic wool qualities can instead provide more structure, warmth, and durability. Therefore, it is good to choose wool garments based on both the intended use and how you want the material to feel against your skin.

  • The difference between 100% wool and a wool blend is that a garment made of 100% wool consists solely of wool fibers, while a wool blend combines wool with other materials. This can affect how the garment feels, performs, and is used.

    100% wool is often chosen when you want to maximize the natural properties of wool, such as warmth, breathability, and texture. A wool blend can sometimes offer other qualities, like increased elasticity, a different texture, or a lighter feel. What is best depends on the garment you are looking for and how you intend to use it.

  • Wool garments can last a long time if they are cared for properly. Wool is a durable material, and many choose wool precisely because the garments can often be used for a long period.

    How long a wool garment lasts depends, among other things, on quality, use, and care. By airing the garment as needed, washing it gently, and storing it correctly, you can significantly extend its lifespan. This makes wool a great choice for those who want garments that are worn often and last over time.

About merino wool

Merino wool is a finer and softer wool quality that is often used in garments worn close to the body. Here, we answer common questions about merino wool, the difference compared to regular wool, and when merino wool is a good choice.

  • Merino wool is a finer and softer type of wool that comes from merino sheep. The fiber is thinner than regular wool, which makes merino wool often feel softer against the skin and works well in garments worn close to the body.

    Merino wool is often used in everything from base layers and t-shirts to sweaters and lighter layering pieces. The material is known for being temperature-regulating, breathable, and staying fresh for a long time, making merino wool a popular choice for both everyday wear and active use.

  • The difference between wool and merino wool is mainly that merino wool is a finer and softer wool quality. Regular wool is a broader term that can include several different types of wool, while merino wool comes from merino sheep and is often used in garments where a softer feel is desired.

    Merino wool is often chosen for garments worn close to the body, such as wool base layers, t-shirts, and lighter sweaters. Other wool qualities can instead provide more structure, weight, or a different feel to the garment. The choice between wool and merino wool therefore depends on how the garment will be used and the feel you want.

  • Yes, merino wool is often perceived as softer than many other types of wool. This is because the merino fiber is finer, which makes the material feel smoother and less coarse against the skin.

    That’s why merino wool is often used in garments that are meant to be worn close to the body, such as base layers, t-shirts, and lighter sweaters. For many, merino wool is a great choice when they want the functionality of wool but with a softer feel.

  • Yes, merino wool can be warm even in lighter weights. This is because merino wool helps regulate body temperature and creates a comfortable climate close to the skin, even though the garment feels light and flexible.

    That is exactly why merino wool is often used in thin layering pieces and base layers. A lighter garment in merino wool can provide warmth without feeling heavy, making the material useful both on colder days and as a layer under other clothing.

  • Yes, merino wool works year-round. The material is used not only in winter but also during spring, autumn, and cooler summer days because it helps regulate temperature and wick away moisture.

    This makes merino wool suitable for many different types of garments, from thin base layers and t-shirts to sweaters and lighter mid-layers. For those who want a material that works across multiple seasons, merino wool is therefore a very practical choice.

  • Merino wool is often considered a better choice for sensitive skin than coarser wool types, as the fibers are finer and softer. Many who find regular wool too rough therefore experience merino wool as more comfortable.

    At the same time, skin reacts differently, so the feeling can vary from person to person. For garments worn directly against the skin, such as base layers and t-shirts, merino wool is often a gentler option than heavier wool types.

  • Yes, merino wool is a very common material in base layers. This is because merino wool is soft, temperature-regulating, and can help wick away moisture, making the garment work well close to the skin.

    Merino wool is therefore well suited for base layers for everyday wear, outdoor life, and activity. Many choose merino wool precisely because the material combines functionality with a softer feel than many other wool qualities.

  • Yes, merino wool works well for both everyday wear and activities. The material is often used in garments that need to be lightweight, comfortable, and functional, whether you are outdoors or wearing the garment in daily life.

    Thanks to merino wool’s breathability, temperature regulation, and its ability to stay fresh for a long time, the material suits many different situations. That’s why merino wool is a great choice for those who want garments that work broadly and not just for a specific use.

  • Merino wool is often a better choice when you want a softer, lighter, and more flexible garment close to the body. This is especially true for base layers, t-shirts, thinner sweaters, and other garments where comfort against the skin is important.

    Regular wool or heavier wool qualities may instead be better suited when you want more structure, weight, or a different feel in the garment. The choice between merino wool and other wool largely depends on the intended use, fit, and how you want the garment to feel.

  • When buying garments made of merino wool, it’s good to consider how the garment will be used. Thinner merino wool often works well in base layers and garments worn close to the body, while slightly thicker qualities may be better suited for sweaters and mid-layers.

    It’s also wise to look at the fit, intended use, and whether the garment is made of 100% merino wool or a blend with other materials. This way, it becomes easier to choose a garment that suits both your needs and how you want to use it over time.

About wool sweaters

Wool sweaters are useful in many situations, from everyday wear to outdoor activities and layering. Here you will find answers to common questions about wool sweaters, fit, material choices, and what distinguishes different models.

  • A wool sweater is a versatile garment because it works in many different situations and for much of the year. Wool helps regulate temperature, keeps you warm when needed, and can still feel comfortable even when the weather changes.

    This makes the wool sweater a great choice for everyday wear, work, travel, and outdoor activities. A good wool sweater can be worn on its own or as a layer under a jacket or vest, making it a garment many people get a lot of use out of over time.

  • The difference between a wool sweater and a merino wool sweater is mainly the feel, weight, and use. A merino wool sweater is often softer and lighter, while other wool sweaters can offer more structure, weight, or a different character in the material.

    That doesn’t mean one is always better than the other, but that they suit different needs. A merino wool sweater is often a good choice when you want something lighter and softer, while another wool sweater may be better when you’re looking for more warmth, more structure, or a different style.

  • A thin wool sweater is great when you want a lightweight and flexible garment that works indoors, under a jacket, or as a layer close to the body. A thicker wool sweater is better when you want more warmth, more structure, or to use the garment as a more distinct mid-layer or outer layer in the right weather.

    The choice therefore depends on temperature, use, and how you want to wear the garment. Many choose thinner wool sweaters for everyday wear and layering, while heavier wool sweaters are often used when you want more warmth or a more durable garment.

  • How a wool sweater should fit depends on how you want to use it. If the sweater is to be worn close to the body or under other layers, a more fitted cut may be right, while a slightly looser fit often works better if you want to wear the sweater as a standalone garment.

    The most important thing is that the wool sweater feels comfortable over the shoulders, chest, and sleeves without restricting freedom of movement. A good fit also makes the garment work better in layers and easier to wear frequently.

  • Yes, wool sweaters often work very well as mid-layers. Wool helps regulate temperature and allows the garment to function between a thinner layer close to the body and an outer layer on top.

    This makes the wool sweater a practical choice when the weather varies or when you want to build a flexible layered outfit. Depending on thickness and style, a wool sweater can serve both as a light mid-layer and as a warmer garment on colder days.

  • Yes, wool sweaters are suitable for both everyday wear and outdoor life. This is one of the great strengths of wool as a material. A wool sweater can feel just as natural at work, at home, or while traveling as it does outdoors or during more active days.

    Which wool sweater is best depends on the style, quality, and how the garment is intended to be used. A thinner merino wool sweater can be great for everyday wear and under a jacket, while a thicker wool sweater can provide more warmth and work better in cooler weather or as a more distinct layering piece.

  • Yes, it is often enough to air out a wool sweater instead of washing it immediately. Wool has properties that make the material feel fresh longer than many other fabrics, especially if the garment is not dirty but has only been worn for a short time.

    This allows you to reduce the number of washes while also taking gentler care of the garment. Airing out a wool sweater between uses is often a good way to preserve its feel, shape, and longevity.

  • A wool sweater can pill when fibers rub against each other or other surfaces, for example under a jacket, at the sides of the sleeves, or where the garment is exposed to friction. This is common in many knitted garments and does not necessarily mean the quality is poor.

    How much a garment pills can depend on the material, knitting, use, and how the garment is combined with other clothing. Pilling is often most noticeable at first and can decrease with wear. With proper care, you can help the garment stay looking good longer.

  • To make a wool sweater last longer, it’s good to air it out as needed, wash it gently, and store it properly. Wool often doesn’t need to be washed as frequently as other materials, which helps the garment retain both its feel and shape for longer.

    It’s also wise to avoid unnecessary wear, for example by not washing too often or exposing the garment to more friction than necessary. With the right care, a wool sweater can be a piece you wear for a long time.

About wool vests

A wool vest works well as a mid-layer and is a practical garment when the temperature varies. Here, we answer common questions about wool vests, how to use them, and what to consider when choosing a model.

  • A wool vest is best when you want extra warmth over your upper body while still maintaining freedom of movement in your arms. This makes the wool vest a versatile garment for much of the year, both as a mid-layer and as a lighter outer layer in the right weather.

    Many people use wool vests in everyday life, on walks, during outdoor activities, or as an extra layer when the temperature changes throughout the day. The combination of warmth, comfort, and flexibility makes a wool vest suitable for many different situations.

  • The advantage of a wool vest is that it provides warmth where your body needs it most, without the garment feeling as bulky as a sweater or jacket. Wool also helps regulate temperature, making the vest suitable for both everyday wear and more active situations.

    A wool vest is therefore a practical choice for those who want to layer without feeling overdressed. It works well over a shirt, sweater, or base layer and can be worn both indoors and outdoors depending on the model and weather.

  • Yes, a wool vest is often a very good mid-layer. It provides extra warmth over the chest and back while leaving the arms free, making the garment convenient to wear under a jacket or over a thinner layer.

    This makes the wool vest especially useful when you want to adjust your clothing according to the weather and activity. As a mid-layer, it works well both over a base layer or a thinner sweater and under an outer garment when more warmth is needed.

  • A wool vest should neither be too tight nor too loose. It should have a fit that allows you to wear it comfortably over another garment, while still fitting close enough to the body to work well as a warming layer.

    The fit also depends on how you intend to use the vest. If it is mainly to be worn as a mid-layer under a jacket, a more snug fit may be best, while a slightly looser fit often works better if you want to wear the vest as an outer layer over a sweater or shirt.

  • The difference between a wool vest and a fleece vest mainly lies in the material and how the garment feels. A wool vest is made from natural materials, while fleece is usually synthetic. This affects factors such as feel, temperature regulation, and how the garment performs over time.

    Many choose a wool vest because they want the natural qualities of wool, such as warmth, breathability, and a feel that works well in many environments. A fleece vest can feel lightweight and functional, but a wool vest often suits those looking for a natural material or wanting to combine function with a more classic look.

  • Yes, a wool vest works well both for everyday wear and activities. It’s a garment that can easily be adapted to the situation, as it provides warmth without feeling as heavy or restrictive as a jacket or thicker sweater.

    In everyday life, a wool vest can be worn over a shirt, knitted sweater, or lighter layers, while in more active settings it works well as part of a layering system. This makes the wool vest a versatile piece for those who want flexibility in their wardrobe.

  • A merino wool vest is often a good choice when you want a lighter and softer garment with the functional properties of wool. Merino wool is especially suitable if the vest is to be worn close to the body or if you want a smoother feel in the garment.

    The choice between a merino wool vest and another wool vest mainly depends on the intended use and the feel you are looking for. Merino wool is often perceived as softer and lighter, while other wool qualities can provide more structure or a different expression.

  • A wool vest is easy to combine with other layers because it works both over and under different garments. It is usually worn over a base layer, a shirt, or a thinner sweater, and if needed, under a jacket or outerwear.

    This makes the wool vest a great part of a layered outfit when the weather varies. Since the vest warms the upper body but leaves the arms free, you can easily adjust your clothing according to temperature, activity, and how much freedom of movement you want.

  • When you buy a wool vest, it’s good to consider how you want to use it. Should it serve as a light mid-layer, an everyday garment, or a warmer addition for colder days? This affects which model, fit, and wool quality are best suited.

    It’s also wise to consider whether the vest will be worn close to the body or over other garments, as this influences the fit. By focusing on the intended use, feel, and layering needs, it becomes easier to choose the right wool vest.

About wool base layers

Wool base layers are a popular choice for everyday wear, exercise, and outdoor activities thanks to wool’s warming and temperature-regulating properties. Here you’ll find answers to common questions about wool base layers, fit, use, and materials.

  • Wool base layers are great for creating a warm and functional layer closest to the body. The material helps regulate temperature, making it suitable both in colder weather and on days when the temperature varies.

    Many people use wool base layers for outdoor activities, exercise, working outdoors, or as an extra layer in everyday life. Since wool base layers are worn close to the body, they are a good choice when you want a garment that combines warmth, comfort, and functionality.

  • Many choose wool base layers instead of synthetic ones because wool is a natural material that both warms, breathes, and often stays fresh longer between uses. This makes wool base layers a popular choice for those who want a garment that works well close to the body.

    The difference is often noticeable in how the garment feels over time. Wool base layers are experienced by many as more temperature-regulating and less prone to retaining odors than synthetic alternatives. For those who use base layers frequently, this can be a big advantage.

  • A wool base layer should fit close to the body without feeling uncomfortable. A snug fit allows the garment to work better as a first layer and helps the material perform effectively close to the skin.

    At the same time, the base layer should not be so tight that it restricts freedom of movement. The most important thing is that the fit feels comfortable and suits the intended use, whether it’s for everyday wear, activity, or layering in cold weather. [LINK TO: Wool base layer]

  • No, not necessarily. One of the great advantages of wool base layers is that wool helps regulate temperature, meaning the garment not only keeps you warm but can also contribute to a more even and comfortable feeling as your body heats up.

    How warm a wool base layer feels depends on thickness, fit, activity level, and what you wear on top. A thinner base layer in merino wool can work well even when you are very active or when the temperature varies throughout the day.

  • Yes, wool base layers can be worn every day, especially during cold periods or when you want a comfortable layer close to the skin. Many choose wool base layers precisely because the material works well for both everyday wear and activities.

    Since wool often stays fresh longer than many other materials, the garment does not always need to be washed after each use. This makes wool base layers a practical choice for those who want functional garments with high usability in everyday life.

  • Wool base layers should be washed gently, preferably on a wool cycle or according to the garment’s care instructions. Since wool is a natural material, it’s important to use a gentle wash that helps the garment maintain its shape, feel, and function over time.

    Often, airing out wool base layers between uses is enough if the garment isn’t dirty. When it does need washing, it’s best to use detergent designed for wool and avoid unnecessarily harsh treatment. This way, the base layer lasts longer and continues to perform as it should.

  • Wool base layers usually do not need to be washed as often as many other garments. Wool has properties that help the material stay fresh longer, especially if the garment is aired out between uses.

    How often you need to wash it depends on how the garment is used. If the base layer is worn during high activity or gets dirty, it needs to be washed more often, but with normal use, washing only when necessary is usually enough. This reduces wear and helps the garment last longer.

  • When choosing wool base layers, it’s important to consider how the garment will be used. If the base layer will be worn close to the body for long days, fit, softness, and material choice are especially important. If it will be used during activity, thickness and layering needs can also play a big role.

    It’s also good to think about whether you want a thinner base layer for versatile use or something warmer for colder weather. By focusing on the intended use and how the garment should feel against the skin, it becomes easier to choose the right one.

  • Merino wool is often a very good choice for base layers because the material is soft, flexible, and works well close to the body. That’s why merino wool is frequently used in base layers for everyday wear, activities, and outdoor life.

    That doesn’t mean merino wool is always the only right choice, but for many, it is the most comfortable option when the garment is worn directly against the skin. The choice also depends on the feel, fit, and thickness you prefer in your wool base layer.

Washing and care

Proper washing and care help wool garments maintain their shape and last longer. Here we answer common questions about how to wash wool, how often it is needed, and how to best take care of your wool garments.

  • Always follow the care instructions on the garment. Many wool items benefit from airing out between uses and do not need to be washed as often as other materials. When washing is necessary, we recommend using a wool cycle and detergent designed for wool. Avoid high temperatures and harsh treatment, as wool can felt and shrink if handled incorrectly.

  • Yes, many wool garments can be machine washed if you follow the care instructions on the garment. Always use the wool program and a detergent designed for wool. Avoid too high temperatures and harsh treatment, as wool can otherwise felt and shrink.

  • Use a detergent specially designed for wool. It helps to gently clean the garment and preserve the natural properties of the wool. Avoid regular strong detergents and fabric softeners, as they can negatively affect the material.

  • Wool usually doesn’t need to be washed as often as many other materials. Often, airing the garment between uses is enough. Only wash it when it’s really necessary, for example if the garment has become dirty or feels unclean. This helps preserve both the fit and the material for longer.

  • Yes, wool can shrink if it is washed incorrectly. Too high a temperature, the wrong wash cycle, or too harsh treatment can cause the wool to felt and shrink. Therefore, always follow the care instructions on the garment and use the wool program when recommended.

  • Wool garments dry best when laid flat on a towel or a flat surface. Gently shape the garment while it is still damp to maintain its fit. Avoid using a tumble dryer and hanging heavy, wet wool garments, as they can lose their shape.

  • Yes, often it is enough to air out wool garments between uses. Wool has natural properties that make the material feel fresh again without needing to be washed immediately. Feel free to air the garment in a dry place and only wash it when it is really necessary.

  • Often, it is enough to air out the wool garment properly in a dry and airy place. Wool has natural properties that often refresh the material without washing. If the smell persists, the garment can be washed according to the care instructions using a detergent designed for wool.

  • Wool garments are best stored clean and dry in a cool place. It is preferable to fold the garments instead of hanging them if they are heavier knitted models, as this helps them maintain their shape better. For longer storage, it is good to protect the garments against moths, for example by storing them tightly or using moth protection.

  • Air the garment between uses and only wash it when it is really necessary. Always follow the washing instructions, use the wool program and detergent designed for wool. Let the garment dry flat and store it dry, preferably folded if it is a heavier knitted item. With gentle washing and proper storage, wool garments stay beautiful longer.

Felted wool and other material differences

Different types of wool provide different feel, function, and uses. Here you will find answers to common questions about felted wool, boiled wool, merino wool, and other differences between various wool materials.

  • Felted wool is wool that has been processed to make the material denser, more compact, and to give it a soft yet durable surface. This makes the garment warm, hard-wearing, and better at resisting wind than many regular knitted materials. Felted wool is often used in garments where a sturdy feel and a material that holds its shape well are desired.

  • The main difference is how the material has been processed. Felted wool has been treated so that the wool becomes denser, more compact, and has a firmer surface. This makes the material more shape-retentive and better at resisting wind. Regular wool is often softer, airier, and has a more knitted feel. Both materials retain the natural properties of wool, but they feel different depending on use and construction.

  • Boiled wool and merino wool differ both in material feel and use. Boiled wool is wool that has been processed to make the material denser, firmer, and more durable. This makes the garment warm, shape-retaining, and better at resisting wind. Merino wool comes from the merino sheep and is softer, thinner, and more flexible against the skin. It is often well suited for garments worn closer to the body or in lighter layers.

  • Felted wool is especially suitable when you want a garment that feels warm, sturdy, and provides good protection against cooler weather. The material works well in outerwear, vests, and sweaters where you want a more robust feel and a fabric that holds its shape well. It is perfect for both everyday wear and outdoor life when you want something that combines function and comfort.

  • It depends on the feel and function you are looking for. Merino wool is great if you want a soft, lightweight, and flexible garment that works close to the body and in layers. Felted or boiled wool is better if you want a more robust garment with a sturdier feel and extra warmth. Both work well for everyday use – the choice mainly comes down to fit, purpose, and how warm or light you want the garment to be.

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  • Merino wool is often best for activity because the material is soft, lightweight, and smooth against the body. It works well in layers and is a great choice when you want a garment that feels flexible and comfortable in motion. Felted or boiled wool may be better when you want a more robust and warming garment, but for more active use, merino wool is usually the more flexible option.

  • This means that the garment is made entirely of wool without any other materials mixed into the fabric or knitting. A garment made of 100% wool fully retains wool’s natural properties, such as warmth, breathability, and a comfortable feel. How the garment is experienced also depends on the type of wool and how the material has been processed.

Size and fit

The right size and fit make a big difference for both comfort and function. Here we answer common questions about how wool garments should fit, how to choose the right size, and what to consider between different models.

  • Use our size guide on the product page to find the right size. If you are unsure, you are warmly welcome to contact us at 0321–688 714 or butik@ivanhoe.se and we will be happy to assist you.

  • On the product page, you will find a button to our size guide. There you can see measurements and guidance to help you choose the right size more easily. If you are still unsure, you are welcome to contact us at 0321–688 714 or butik@ivanhoe.se, and we will be happy to assist you.

  • It depends on how you want to use the garment. A wool garment worn closest to the body can fit a bit tighter to provide a sleek fit, while a sweater or knitted model can often be a bit looser for more freedom of movement and to easily allow layering underneath. If you’re unsure, we’re happy to help you choose the right size based on the model and intended use.

  • Wool is a living material and can shape itself slightly with use, but how much a garment changes depends on the model, knitting, and how it is worn. A knitted garment may feel softer and settle a bit over time, while a more stable garment retains its shape better. If you are unsure about a specific model, please feel free to contact us and we will be happy to assist you.

  • If you are between two sizes, the choice depends on how you want the garment to fit. If you prefer a closer fit, you can usually choose the smaller size, while the larger size may be better if you want a bit more room to move or to wear more layers underneath. Feel free to check the size guide on the product page and contact us if you need help assessing a specific model.

  • Yes, the fit can vary between different models depending on the design, knitting, and intended use. Some garments have a closer fit while others are straighter or more generous in cut. Therefore, we recommend that you always check the size guide on each product page. If you are unsure, we are happy to help you assess the fit of a specific model.

Delivery, returns, and purchase

Before making a purchase, questions often arise about delivery, payment, returns, and exchanges. Here you will find answers to common questions about how ordering, shipping, and returns work.

  • We offer payment via Klarna, card payment, Apple Pay, Google Pay, Shop Pay, PayPal, and MobilePay. Through Klarna, depending on the options shown at checkout, you can choose between Pay immediately, Invoice 30 days, Monthly invoice, and installment payment. More information about payment options and terms can be found in our Terms of Service

  • The delivery time is 2–4 business days. More information about delivery methods, notifications, and uncollected packages can be found in our Delivery Policy

  • For more information, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • Yes, we also ship to Germany, Denmark, and Finland. More information about shipping costs and delivery can be found in our Shipping Policy

  • Yes, as a consumer you have a 14-day right of withdrawal from the day you receive the item. More information on how to exercise your right of withdrawal, return shipping, and refunds can be found in our Return and Refund Policy

  • We do not offer direct exchanges. If you want to exchange for a different size, please return the item to us first and then place a new order in the online store. More information can be found in our Return and Refund Policy


  • Contact us as soon as possible at 0321–688 714 or butik@ivanhoe.se. If the order has not been shipped, we can often help you correct the information.

  • If your item is defective or has been damaged during transport, you can make a claim according to applicable consumer legislation. Please contact us as soon as possible by email at butik@ivanhoe.se, by phone at 0321–688 714, or by mail. Please include your order number and photos showing the defect or damage. More information about claims can be found in our Terms of Service.

  • You can find complete information in our Terms of Service, our Shipping Policy, and our Return and Refund Policy.